Return Policy

 

Returns / Exchange Policy

If you are not happy with your order, send us a message within 2 days of receiving. The costumer is responsible for the shipping cost. Once we receive the item and the item is undamaged and clean we refund your money within 5-7 business days. We do not exchange for different products.

 

To return the item, please email: info@paulcrow.nl and include:

  1. Your order number

  2. Name on the order

  3. Email the order was made with

  4. Your request.

 

If my items are damaged, defective or not correct:

 

If you have received a damaged, defective, or incorrect item please email info@paulcrow.nl and include

  1. Your order number

  2. Name on the order

  3. Email the order was made with  

  4. Your request and most importantly

  5. A photograph demonstrating the quality of the print or the damaged area of the item.

The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate errors in future printing.

Cancel Order Policy

 

Unfortunately, since all of our orders are custom and made-to-order, we cannot accept cancellations if the order is already in production.

 

Most orders go into production 20 hours after purchasing. If you would like to check if it’s possible to cancel your order, please email info@paulcrow.nl and include:

  1. Your order number

  2. Name on the order

  3. Email the order was made with, and

  4. Your request.


 

REFUND POLICY

 

Once your return is authorized and product is received, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.